I was reviewing an SAP early knowledge transfer piece for SAP SF Employee Central Service Center (new for me, but published in 2015) that described a typical scenario how a leave of absence is handled. The illustration below shows quite a number of disparate/disconnected systems and activities….and takes up to 10 mins (at best!).
Imagine a simplified approach as depicted in the illustration where hand-offs are reduced, time to execute and ability to view/access “my status” is immediately available as shown below……and cuts down 60% of the effort and time…..
Certainly an opportunity for improvement!